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Frequently Asked Questions
Frequently Asked Questions
What are Independent Study's hours?
When is Independent Study closed for holidays or other events?
How do I register?
I got an "E" as my letter grade; what does that mean?
What do I do if I fail an exam or assignment?
How much does a course cost?
How long should I plan on to complete a course?
How do I get a refund?
What is the difference between a paper course and an online course?
When is Independent Study closed for holidays or other events?
How do I register?
I got an "E" as my letter grade; what does that mean?
What do I do if I fail an exam or assignment?
How much does a course cost?
How long should I plan on to complete a course?
How do I get a refund?
What is the difference between a paper course and an online course?
How do I start my Online course?
I lost my Course Access Code! (Password)
I enter in my Course Access Code and it displays an error message. (i.e. enrollment is being updated, course access code and social security number do not match, the access code entered is not valid, etc.)
When I enter my Course Access Code, it brings up a "Web Portal" but not my course content.
I am clicking on a site link in my course and it is not working or is slow.
I lost my Course Access Code! (Password)
I enter in my Course Access Code and it displays an error message. (i.e. enrollment is being updated, course access code and social security number do not match, the access code entered is not valid, etc.)
When I enter my Course Access Code, it brings up a "Web Portal" but not my course content.
I am clicking on a site link in my course and it is not working or is slow.
I click on a button or link in my course and nothing happens ("it just sits there").
Link will open a new window
I keep getting an "error on page" message in the bottom part of my browser.
Link will open a new window
It looks like my Web browser wants to load something, but it never stops loading.
Link will open a new window
When I bring up my course, I get an image in the middle of my screen, but nothing on the left.
When I bring up my course, I get a blank white page.
What is the "Flash Player" and how do I get it?
Link will open a new window
I keep getting an "error on page" message in the bottom part of my browser.
Link will open a new window
It looks like my Web browser wants to load something, but it never stops loading.
Link will open a new window
When I bring up my course, I get an image in the middle of my screen, but nothing on the left.
When I bring up my course, I get a blank white page.
What is the "Flash Player" and how do I get it?
I put my CD in the drive, now what? It does not load my course!
I am trying to watch a video but I get an error message that my CD-ROM drive is not accessible.
I get a message like "The data the plugin requested cannot be found."
I am trying to watch a video and it does not work.
I am trying to watch a video but I get an error message that my CD-ROM drive is not accessible.
I get a message like "The data the plugin requested cannot be found."
I am trying to watch a video and it does not work.
I do not agree with a question's answer on a Speedback Assignment.
I don't understand some information in my course.
I have a question about enrolling in a course, missing materials, requesting an exam, taking the final, getting my grade or transcript, or getting an extension.
Where do I send my instructor graded assignment?
How do I contact my instructor?
I don't understand some information in my course.
I have a question about enrolling in a course, missing materials, requesting an exam, taking the final, getting my grade or transcript, or getting an extension.
Where do I send my instructor graded assignment?
How do I contact my instructor?
What is a browser? Which browser should I use?
Does my course work with AOL?
How do I know if I have the latest version of my browser?
Does my course work with AOL?
How do I know if I have the latest version of my browser?
What is QuickTime? Why do I need it?
How do I know if I have QuickTime?
How do I install QuickTime?
When trying to play a movie all I see is a little red square, green circle, and blue triangle in the upper left hand corner.
How do I uninstall then reinstall QuickTime?
I installed QuickTime, but when I click on a movie link, no video plays.
I bring up the video, but no sound.
How do I know if I have QuickTime?
How do I install QuickTime?
When trying to play a movie all I see is a little red square, green circle, and blue triangle in the upper left hand corner.
How do I uninstall then reinstall QuickTime?
I installed QuickTime, but when I click on a movie link, no video plays.
I bring up the video, but no sound.
What is a Speedback Assignment? What is a non-submitted assignment?
I am having trouble submitting my Speedback Assignment.
I think one of the answers or the feedback for my Speedback Assignment is wrong.
The feedback said I answered differently than I did on my Speedback Assignment.
I cannot access my answers from a previously submitted assignment.
I am having trouble submitting my Speedback Assignment.
I think one of the answers or the feedback for my Speedback Assignment is wrong.
The feedback said I answered differently than I did on my Speedback Assignment.
I cannot access my answers from a previously submitted assignment.
WebGrade is the system used to correct Speedback assignments in non-online courses
I know I marked the right answer but it says the answer is wrong.
I marked an answer on the bubble sheet but when I was graded, the computer said I marked a different answer.
The feedback for my wrong answer does not match up with the question.
When I click on the Continue button, I get the error "Your Barid and SSN do not match."
My bubble sheet does not correspond with my assignment questions.
It says that the page cannot be found, that it cannot connect to the site, or that the server is down.
I get the error "Nonexistent lesson number coded, lesson="
I get the error "Lesson number coded is not computer graded"
I tried to get into WebGrade but I got an error message about a "key file."
I tried to get into WebGrade but I got an error message about "Unable to determine maximum answers."
I know I marked the right answer but it says the answer is wrong.
I marked an answer on the bubble sheet but when I was graded, the computer said I marked a different answer.
The feedback for my wrong answer does not match up with the question.
When I click on the Continue button, I get the error "Your Barid and SSN do not match."
My bubble sheet does not correspond with my assignment questions.
It says that the page cannot be found, that it cannot connect to the site, or that the server is down.
I get the error "Nonexistent lesson number coded, lesson="
I get the error "Lesson number coded is not computer graded"
I tried to get into WebGrade but I got an error message about a "key file."
I tried to get into WebGrade but I got an error message about "Unable to determine maximum answers."
Is my Course Access Code the same as my course password?
What is the Bar ID?
When doing something on my course, my program shuts itself down with an error message (sometimes with a message about experiencing errors, or performing an illegal operation).
When working in my course, I get a page that says something similar to "Page cannot be displayed" or "We're sorry the page you have requested cannot be found."
Why isn't the course saving my place? Why did I lose my place from a previous session?
I cannot login to the discussion board.
The Discuss link brings up a page that says "this page cannot be displayed."
I finished my course and I want to access my grades, but it won't let me.
I have a question about SAM XP.
How do I request a final? Link will open a new window
I think the information you have on me is incorrect (student ID, phone number, address, etc.) how do I change that?
I can't read something I downloaded from my course (documents, etc).
How do I print out my course?
Do I have access to my course forever?
How do I contact Customer Service?
How do I contact Technical Support?
What is the Bar ID?
When doing something on my course, my program shuts itself down with an error message (sometimes with a message about experiencing errors, or performing an illegal operation).
When working in my course, I get a page that says something similar to "Page cannot be displayed" or "We're sorry the page you have requested cannot be found."
Why isn't the course saving my place? Why did I lose my place from a previous session?
I cannot login to the discussion board.
The Discuss link brings up a page that says "this page cannot be displayed."
I finished my course and I want to access my grades, but it won't let me.
I have a question about SAM XP.
How do I request a final? Link will open a new window
I think the information you have on me is incorrect (student ID, phone number, address, etc.) how do I change that?
I can't read something I downloaded from my course (documents, etc).
How do I print out my course?
Do I have access to my course forever?
How do I contact Customer Service?
How do I contact Technical Support?