BYU Independent Study - Distance Education Courses

Purchase Order Policies

BRIGHAM YOUNG UNIVERSITY INDEPENDENT STUDY
POLICY AND PROCEDURES FOR EDUCATIONAL SERVICES

Index | Policies | Forms | FAQ

GENERAL PROVISIONS

It is the sole responsibility of the purchaser to understand and comply with the terms stated herein.
Noncompliance with the terms could result in delay of registration, reduction in withdrawal credits, interest charges and/or other penalties and fines.
Should any taxes apply related to course registration or supplemental fees, purchaser agrees to pay all related taxes that would apply.

PURCHASE ORDER REQUIREMENTS

To be valid, a purchase order must be signed by an authorized agent of purchaser. It must contain an amount that the purchase order is limited to and/or a date the purchase order should remain open until and the location that invoicing should be sent.
Regardless of the language specified on the purchase order, these policies and procedures will control if there is any conflict between the purchase order and these policies and procedures as stated herein.
Brigham Young University Independent Study (BYU IS) reserves the right to reject purchase orders.

COURSE REGISTRATION

To register for courses, students, their parents if the student is a minor, or an authorized agent of the institution funding the course must complete the Enrollment Form and then click on the email button to email it. If preferred, the form may be mailed or faxed. Complete and print the form and fax it to (801) 812-8208 or mail to the form to the address below.
- Email by clicking on the email button on the form.
- Fax the form to (801) 812-8208
- Mail the form to:
The purchase order number and customer number are required fields on these forms. If these are not filled out your P.O. will not be processed.
Allow 24 hours for the form to be processed and your information to be entered into the system. After 24 hours call (866) 741-9144. Let the registration representative know that you are a P.O. Customer and that you would like to receive your course access code and any other information needed to begin your course.
For paper course orders, allow 10 business days for your order to be processed and for you to receive your materials.
For web based courses, you will go to the address below and enter your course access code. http://ce.byu.edu/is/site/students/startcourse.cfm
A $10 fee applies if you are ordering paper materials for a web course. This is done by marking the checkbox on the enrollment form.

COURSE TRANSFERS

The PO group will no longer be accepting transfers. Please refer to the withdrawal and enrollment forms as the same function can be accomplished by using those methods.

TEXTBOOK ORDERS

All textbook requests are to be handled by BYU Bookstore or an outside vendor of your choice. BYU IS is not responsible for facilitating the acquisition of course related textbooks, nor is the seller responsible for collecting and distributing textbook fees. To purchase textbooks from the BYU Bookstore the purchaser should contact the Bookstore at (888) 454-6884 or on the web at www.byubookstore.com. Payments for materials purchased form the BYU Bookstore are to be sent to BYU Bookstore, I.S. Department, Provo, UT 84602.

RESUBMISSION OF ASSIGNMENTS AND EXAMS

As a P.O. customer, the organization will need to have defined whether or not they allow retakes to be billed on their purchase orders.
If the organization does not allow for payment of retakes on purchase orders, then the student will need to call in and give a credit card as payment in order to take retakes. In these cases, the student should call (866) 741-9144.
If the organization allows retakes to be paid for through purchase orders, then we ask that an individual be designated to complete the Retake Request Form for the educational institution. This will assist us in our efforts to provide you with accurate billing. Note: When more than one person submits requests for retake the school district could be charged twice for the resubmit fee.
To order resubmissions or retakes, a representative from the organization should complete the Retake Request Form and submit it via email.
For questions regarding the resubmission you may call (866) 741-9144 or e-mail ispo@byu.edu. Please identify yourself as a P.O. customer when you call.

WITHDRAWAL FROM COURSES

Either the student or the educational institution responsible for the student can withdraw a student from a course.
To withdraw, BYU IS needs to receive a withdrawal request from an authorized individual. This is done using the Withdrawal Request Form.
Once completed, email, fax or mail this form in.

Email by clicking on the email button on the form.
Fax the form to (801) 812-8208
Mail the form to:
BYU Independent Study
120 HCEB
Provo, UT 84602

Your request will be processed and the refund will be based on the date we receive your request.

If you withdraw within 60 calendar days of enrollment, you will get a full refund minus a $15 student management fee per course and a $10 fee for each lesson or exam submitted.
If you withdraw between 61 and 120 days, you will get a 50% refund of the course enrollment fee excluding any optional charges you selected at time of enrollment.

REFUND POLICIES

Credits or refunds due from withdrawals will be handled based on purchasers selection listed on the application form.

The default option is to apply credits and refunds to the next months statement. That statement should contain a credit or negative amount for the amount refunded to the purchaser based on BYU IS policies listed in the withdrawing from class section.
If purchaser prefers to have the refund mailed by check, please select that option on the application. Please allow 4-6 weeks for this to be processed.

If purchaser feels there is an error on the statement, follow the procedures in the Disputing Charges section below.
If the account has been inactive for a period of 3 months and a credit still exists on the account BYU IS will process a refund check and mail it to the institutions address on file.

BILLING POLICIES

We currently bill on a monthly basis.
All of the charges and credits from the prior month will be captured and included on the next months statement.

DISPUTING CHARGES

If purchaser feels they have been billed in error, BYU IS asks you to fill out the Billing Dispute Form and email this form by clicking on the email button.
This form has all of the necessary information to allow BYU IS to review your dispute in a timely manner and make the necessary corrections.
If BYU IS has not responded by the 5th business day, call us at (866) 741-9144 with any questions.

PAYMENT TERMS

We currently accept the following types of payments:
- Credit card
- Check
- Wire Transfer
Our current payment terms are Net 30. BYU IS reserves the right to charge a 2% per month late payment fee if payment is not received within 30 days of the invoice date.

COURSE AND FEE PRICING

Courses will be billed according to the published catalog price. Note: BYU IS reserves the right to change the price without notice.

CREDIT DECLINATION POLICY

If purchaser has not made payment for a specified period of time, BYU IS, at its discretion, will send out a notification letter putting the purchasers account on probation.
If the past due balances are not resolved within 30 days, BYU Independent Study will no longer allow credit purchases and may send the purchasers account to a collection agency.

OTHER

These policies and procedures shall control if there is a conflict, regardless of any language on documents, whether received or sent by the purchaser.
BYU IS does not warrant the effectiveness or operation of the educational services contemplated in this policy and procedures. All students, purchasers, P.O. customers and/or organizations agree and understand that BYU IS shall have no liability herein, including to any end user. BYU IS specifically disclaims all representations and warranties, whether express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, or any other warranty. In no event shall BYU IS be liable to any party for indirect, incidental, consequential or exemplary damages.
All purchasers, P.O. customers and/or organizations acknowledge that student educational records are protected by the Family Educational Rights and Privacy Act (FERPA), and that generally student permission must be obtained before releasing specific student information to anyone other than the student or BYU.