Purchase Order FAQs

• What is a purchase order?
  • A purchase order is a tool that Independent Study offers to organization so they can pay for students/employees in one monthly payment.
• How do I use a purchase order?
  • An account must be set up with Brigham Young University in order for Independent Study to extend credit to your organization. Once this account is active, an official purchase order from your organization must be submitted to independent study either by fax to (801) 812-8208 or by mail. Purchase orders can either be on a student by student and course by course basis or they can be set up for larger numbers of registrations and/or fees.
• How do I read my monthly Invoice?
  1. The invoice/statement is made up of several sections.
  2. Section 1 lists your customer information and the account summery for the previous month.
  3. Section 2 lists all of the current activity for the previous month.This includes registrations, fees assessed, withdrawals, and any credits that may have been issued on your account.
  4. Section 3 lists any payments that were received during the previous month. These payments are grouped together by day, so if you sent two payments in and we recorded them on the same day, the amount on the invoice/statement would show the total of the two payments not each payment separately.
  5. Section 4 is your remittance slip. This should be cut off and mailed back to us with your payment.
  6. If you have current registrations, fees, and/or withdrawals, an invoice number will appear in the upper right corner of the invoice/statement.
  7. Withdrawals are credited to your account in the month we received the request from your organization.
  8. The balance that is due is the current balance on your account as of the invoice/statement date.
• What happens after I submit my purchase order?
  • We process each purchase order within 24 hours of receiving it. Please do not call in to see if we received the fax until after the 24 hour period. You may then call 801-422-8925 and a registration representative can provide you course access codes and other information. If you call this number 24 hours after you have submitted the purchase order and we do not have your course access codes ready, we did not receive your fax and you should send it again.
• What about books?
  • A separate purchase order is required for the bookstore. You can send those to:
    
    BYU Bookstore
    I.S. Department
    Provo, UT 84602
    
    
  • or fax it in to (801) 422-0070. We cannot be responsible for any book orders sent to our office.
• How do I get started with my classes?
  • If it is a paper course, your materials will be sent out to you within 10 business days. If you have an online course click here to get started. Please have your course access code ready, as you will need it to access your materials.
• How do I get my course access codes?
  • For those customers that submit their enrollment forms via email, we will reply to the address that submitted the enrollment form with the students name and CAC. For all other submissions, please wait the 24 hours and then phone a registration representative toll-free at 800-914-8931 and select option 1 or locally at 801-422-8925 for course access codes
• Contact information:
  • Phone: (866) 741-9144
  • Fax: (801) 812-8208
  • Email: ispo@byu.edu